FAQ - Kylie's K9 Country Retreat

What are your business hours?

CLOSED for pick up and drop offs: Good Friday, Easter Saturday, Easter Sunday, Christmas Day, Boxing Day, All Public Holidays. Reopen 2nd January,

Public Holiday surcharge applies per pet per listed NSW Public Holidays

Drop offs and Pick ups outside of our regular business hours can be arranged for a fee.

Visit our pricing page for full details.
Can I inspect the retreat?
Where will my dog sleep?
Private Accommodation

Private Accommodation is for dogs that need their own room and own play yard.
All Med-Giant (20kg+) breeds will automatically be allocated to Private Accommodation unless they are sharing with a family member..
All Staffi and Bull Terrier types, unsocial dogs or dogs that are too energetic for social play will be allocated to this accommodation regardless of their size.
We reserve the right to allocate any dog to Private Accommodation. This is determined at the discretion of the K9 team.
If when your dog arrives and we decide they can’t share a room or play unsupervised they will be moved to the appropriate private accommodation.
Can I bring toys and bedding?

You can bring bedding and toys however, we have plenty of bedding and prefer to use our own. As it is laundered regularly it is difficult to get bedding back to the right dog and we use our own while yours is in the wash. The same goes with toys. We have loads of fun toys and we find most dogs are not interested in their own toys when there are so many new smells and exciting things to see. If you do leave bedding and toys with us please label them clearly with your dog’s name and surname. Be aware that we cannot guarantee it will be returned as occasionally dogs think it’s a great game to destroy them.
Can I bring my dog's jacket?
How often will my dog be fed?
Can I bring my own food?

While we’re happy to feed your dog their own diet, it does require additional time and space to store it.
Therefore unless your dog has specific dietary requirements or food allergies we encourage you to let us feed our food.
If this is the case please let us know exactly what food it is and please don’t put it in individual bags unless we need to freeze it.
You can find out more about the high quality food we feed under the ‘Mealtimes‘ tab.

There is an additional fee for this service.

Visit our pricing page for full details.
How much playtime will my dog get?

At The Retreat our dogs are out in their exercise yard for the most part of the day. Of course the weather is taken into consideration. There are also a number of individual options available to play with an attendant. Bush walks, Paddock Play, Sniffari, Track N Sniff, Sniff N Seek and the Adventure Playground. You can find out more about these under the Enrichment and Training tab.

Visit our Pricing page for full details.
What vaccinations does my dog need?
Should my dog be flea and tick treated before coming?
What if my dog is on medication?
How will my dog act once I get them home?
Is my deposit refundable?